Returns and Credit: We want happy customers! If you would like to return something we ask that you first contact Customer Service at (800) 255-8643 for return instructions. Unused and undamaged items can be returned within a 30 day period for a credit or refund with a couple exceptions. Custom imprinted products, seasonal items that are out of season and items designed for short term use are excluded. The customer is responsible for all shipping fees and must return the item to us prepaid in the original carton.